Based: Fully Office Based at Head Office
Full Time
Salary: £28K - £32K dependent on experience
We have a new exciting opportunity for an Aftercare and Special Project Coordinator to join our Team. The successful candidate will be responsible for capturing and coordinating all reported customer and operational issues during the defects period. You will also coordinate maintenance and special works packages working closely with clients, suppliers and internal management teams. The candidate must have strong interpersonal skills and be able to interact with customers in relation to the upkeep and selling of the aftercare and maintenance packages.
Full Job Description
- Assisting with the smooth handover of projects to aftercare or the relevant manager
- Provide project support and regular updates to the site teams and client
- Issue a completion report to the client, close out project and issue invoice
- Liaise with potential customers generating maintenance leads
- Monitoring aftercare email inbox and dealing with all enquiries
- Assist with tender documents, devising quotes and managing the tender tracker
- Arranging fortnightly meetings with Manager to run through tracker in full
- Liaising with Finance with creation of new accounts
- Raising and issuing of orders for items that are deemed and agreed chargeable prior to any instructions being issued to subcontractors
- Booking subcontractors in for works to be carried out and obtaining any required paperwork prior to them attending site. Ensuring that site is in receipt of a copy of all documents – RAMS etc
- Logging of all issues on snag and defects tracker keeping it fully up-to-date on the progress of all outstanding items
- Ensuring the relevant people have been chased for updates. Ensuring that sites are kept fully informed with outstanding items
- Identify and escalate situations requiring urgent attention
- Liaising with finance regarding invoices to be raised
- Chasing up and obtaining making good certificate for issuing
Education, Qualifications & Experience
- Previous experience working in construction
- Strong computer skills – Excel and Word
- Excellent communication skills
Key Skills & Competencies
- Ability to problem solve
- Oral and written communication skills
- Customer Service orientation
- Problem solving
- Team interaction
- Strong coordination skills
- Attention to detail
- Ability to work independently and under pressure
- Proficient at dealing with the programming of works
- Ability to manage own workload
Benefits & Package
Long service benefits including: death service benefit, increased holiday allowance, increased pension match, Perkbox rewards, health cashback programme, health insurance, employee assistance plan and Bike2Work scheme.
Benefits:-
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Work from home
In addition to a competitive salary and benefits package, we provide continuing learning and development opportunities within an excellent professional work environment.
UKWS are a growing, family run business with a strong reputation and secure order book. This is an excellent opportunity to join our supportive team with real career opportunities for the right candidate.
We are an equal opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, colour, nation origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Email CV & covering letter to Laura Sumares , Head of HR at careers@ukwsltd.co.uk
